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Privacy & Data Protection Policy

PRIVACY POLICYWHAT OUR PRIVACY NOTICE COVERSHOW WE USE PERSONAL INFORMATIONPHOTOGRAPHS AND VIDEOSSHARING INFORMATIONMARKETINGCOOKIESRETENTIONSECURITYYOUR RIGHTSCOMPLAINTSPOLICY CHANGES

PRIVACY POLICY

 FACES BY LAURA respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Kenyan data protection laws.

WHAT OUR PRIVACY NOTICE COVERS

Depending on your interaction with us, we may collect:
​ ​• name;
​ ​• telephone number;
​ ​• email address;
​ ​• booking and appointment information;
​ ​• event or wedding information;
​ ​• location information necessary to provide services;
​ ​• payment and transaction information;
​ ​• information supplied through booking forms;
​ ​• photographs and videos;
​ ​• information concerning allergies or skin sensitivities where voluntarily disclosed;
​ ​• student/training information;
​ ​• correspondence and enquiries; and
​ ​• technical information such as website usage and cookies.

HOW WE USE PERSONAL INFORMATION

We may use information to:
​ ​a. process bookings;
​ ​b. provide services;
​ ​c. process payments;
​ ​d. communicate with clients;
​ ​e. provide training and educational services;
​ ​f. deliver products;
​ ​g. respond to enquiries;
​ ​h. improve our services;
​ ​i. maintain business records;
​ ​j. comply with legal obligations; and
​ ​k. send marketing communications where permitted and appropriately consented to.

PHOTOGRAPHS AND VIDEOS

Photographs and videos may constitute personal data where an individual is identifiable.
Where photographs or videos are intended for promotional or marketing purposes, the applicable consent requirements shall apply.

SHARING INFORMATION

We may share information where reasonably necessary with:
​ ​• payment providers;
​ ​• delivery providers;
​ ​• booking/technology providers;
​ ​• professional advisers;
​ ​• contractors or service providers assisting us; or
​ ​• public authorities where required by law.
We will not sell personal information to third parties.

MARKETING

Where required, marketing communications will be sent on the appropriate lawful basis.
You may opt out of marketing communications by following the unsubscribe mechanism provided or contacting us directly.

COOKIES

Our website may use cookies or similar technologies to improve functionality, understand website usage and support analytics.
Where required, you will be provided with appropriate cookie choices or information.

RETENTION

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate business purposes, legal obligations or dispute resolution.

SECURITY

We take reasonable measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No electronic transmission or storage system can, however, be guaranteed to be completely secure.

YOUR RIGHTS

Subject to applicable law, you may have rights concerning your personal data, including rights to:
​ ​• be informed about processing;
​ ​• access your personal data;
​ ​• request correction of inaccurate information;
​ ​• object to certain processing;
​ ​• request deletion where applicable;
​ ​• request restriction of processing where applicable; and
​ ​• exercise other rights available under applicable data protection law.

COMPLAINTS

Questions or complaints concerning personal information may be directed to:

POLICY CHANGES

We may update this Policy from time to time. The updated version shall be published with the applicable effective date.