GENERAL TERMS & CONDITIONS

BUSINESS TERMS & CONDITIONS

These are the Terms and Conditions ("Terms of Use") that govern access to and use of the FACES BY LAURA website, online booking facilities, social media platforms, products, educational materials and services. We may add additional Sites from time to time as we expand our beauty offerings and these Terms of Use will govern those new Sites when added.
FACES BY LAURA provides professional makeup and beauty-related services, makeup training and educational materials, merchandise and related creative and collaborative services.

By accessing our website, making a booking, purchasing a product, enrolling in a class, submitting an enquiry or otherwise using our services, you agree to be bound by these Terms and any applicable policies referred to in them.

IF YOU DO NOT AGREE WITH THESE TERMS, YOU SHOULD NOT USE THE WEBSITE OR OUR SERVICES.

OUR SERVICES

FACES BY LAURA may provide, among other services:

a. individual and group makeup services;

b. bridal and wedding makeup;

c. event, photoshoot and commercial makeup;

d. makeup classes, workshops, masterclasses and one-to-one training;

e. Beauty products

f. online courses and educational materials;

g. e-books and other digital products;

h. branded merchandise and other products; and

i. collaborations with brands, businesses, influencers, models, photographers, content creators and other third parties.

THE SERVICES, PRODUCTS, PRICES AND AVAILABILITY DISPLAYED ON THE WEBSITE MAY BE CHANGED FROM TIME TO TIME.

BOOKINGS

An enquiry or quotation does not constitute a confirmed booking.

A booking becomes confirmed only when:

a. the requested service and date have been accepted by FACES BY LAURA; and

b. the required deposit or booking fee has been received.

Bookings are subject to availability and the applicable booking terms.

The information required for a booking must be accurate and complete.

MAKEUP FEES AND PAYMENT

Prices will be communicated to the client before confirmation of the relevant service.

Unless otherwise agreed:

a. a booking fee/deposit may be required to secure a booking;

b. the balance shall be payable within the period communicated to the client; and

c. additional charges may apply for additional services, travel, parking, accommodation, waiting time, overtime, additional persons or other services requested after booking.

CANCELLATION AND RESCHEDULING

Cancellation and rescheduling are governed by the FACES BY LAURA Booking, Payment, Cancellation & Rescheduling Policy.

Different terms may apply to ordinary appointments, bridal bookings, events, commercial engagements and training programmes.

CLIENT RESPONSIBILITIES

Clients are responsible for:

a. providing accurate booking information;

b. arriving at the agreed time;

c. disclosing relevant allergies, sensitivities and skin or eye conditions;

d. providing reasonable access where services are offered at a client's premises;

e. ensuring that the agreed number of persons requiring services is accurate; and

f. promptly communicating any changes affecting the booking.

MAKEUP RESULTS

Makeup is an artistic and professional service. Results may vary depending on skin type, skin condition, facial features, products used, environmental conditions, lighting and other factors.

Reference photographs may be used to communicate a preferred style but do not guarantee an identical result.

HEALTH AND HYGIENE

FACES BY LAURA maintains reasonable professional hygiene and sanitation practices.

Clients must disclose relevant allergies, sensitivities, skin conditions, eye infections or other circumstances that may affect the provision of makeup services.

We reserve the right to decline, modify or discontinue a service where reasonably necessary for health, safety or hygiene reasons.

PHOTOGRAPHY AND SOCIAL MEDIA

FACES BY LAURA may photograph or record makeup work for portfolio, quality-control or business purposes.

Use of an identifiable client's image for marketing, advertising or social-media purposes shall be subject to the applicable Photography, Video & social media Policy and, where required, the client's consent.

A client may choose not to consent to marketing use without affecting the availability of ordinary makeup services, subject to any specific contractual arrangement.

Where consent has been provided, images may be used on:

• Instagram;

• TikTok;

• Facebook;

• Website;

• Advertising materials;

• Portfolios;

• Promotional materials; and

• other FACES BY LAURA marketing channels

Behind-the-scenes photographs or videos may include clients, artists, assistants or other persons.

Separate consent may be required for minors

THIRD-PARTY BUSINESSES AND COLLABORATIONS

FACES BY LAURA may collaborate with or provide links to third-party businesses, brands, influencers, creators and service providers.

Unless expressly stated otherwise, FACES BY LAURA does not control or assume responsibility for third-party products, services, websites or content.

LIMITATION OF LIABILITY

To the extent permitted by law, FACES BY LAURA shall not be responsible for loss, damage, delay or inconvenience arising from:

a. inaccurate information supplied by a client;

b. failure to disclose relevant allergies or conditions;

c. late arrival or non-attendance by a client;

d. circumstances beyond our reasonable control;

e. third-party products or services; or

f. delays caused by venues, event organisers or other third parties.

FACES BY LAURA shall not be liable for failure or delay in performing its obligations where caused by circumstances beyond reasonable control, including natural disasters, serious illness, government restrictions, transport disruption, emergencies or other unforeseeable events.

COMPLAINTS

Clients should raise complaints promptly in accordance with the FACES BY LAURA Complaints procedure.

We will endeavour to investigate complaints fairly and provide an appropriate response.

INTELLECTUAL PROPERTY

All intellectual property appearing on or relating to the FACES BY LAURA brand, including, where applicable:

a. the business name and logo;

b. website content;

c. photographs and videos;

d. tutorials;

e. e-books;

f. course materials;

g. training manuals;

h. graphics; and

i. original written and educational content,

belongs to FACES BY LAURA or the relevant rights holder unless otherwise stated.

You may not reproduce, distribute, sell, modify or commercially exploit such material without prior written permission.

MERCHANDISE AND PRODUCTS

Product availability, descriptions, prices and delivery arrangements may change from time to time.

SHOP, MERCHANDISE & RETURNS TERMS

1. PRODUCTS

FACES BY LAURA may offer merchandise and other products, including branded clothing, beauty materials and other products.

2. PRODUCT INFORMATION

We endeavour to ensure that product descriptions, images, sizes and prices are accurate.

Minor variations may occur, particularly in colours displayed on electronic devices.

3. ORDERS

Submitting an order constitutes an offer to purchase.

An order shall be considered accepted when FACES BY LAURA confirms the order or otherwise processes it.

4. PAYMENT

Payment shall be made through the payment method provided at checkout or otherwise communicated.

5. DELIVERY

Delivery shall be made to the address provided by the purchaser.

Applicable delivery charges and estimated delivery periods shall be communicated at checkout or confirmation.

6. INCORRECT OR DAMAGED PRODUCTS

A purchaser should notify FACES BY LAURA promptly where:

• the wrong product is delivered;

• the product arrives damaged; or

• the product materially differs from the order.

The business will assess the issue and provide an appropriate remedy.

7. RETURNS AND EXCHANGES

Returns and exchanges shall be subject to the applicable product, hygiene and consumer-law requirements.

8. REFUNDS

Approved refunds shall be processed through the applicable payment method unless otherwise agreed.

9. PROMOTIONS

Promotional offers may be subject to specific terms, including validity periods, product exclusions and availability

BOOKING, PAYMENT, CANCELLATION & RESCHEDULING POLICY

BOOKING

A booking with FACES BY LAURA shall only be confirmed upon:

I. confirmation of availability by FACES BY LAURA; and

II. payment of the required booking fee/deposit.

An enquiry, quotation or provisional arrangement shall not, in itself, reserve or secure a date.

BOOKING FEE/DEPOSIT

A booking fee/deposit of 50% of the total agreed service fee may be required to secure the booking.

Where a deposit is required and paid:

a. the deposit shall secure the agreed date and time for the client;

b. the deposit shall be applied towards the total service fee payable;

c. the deposit shall be subject to the cancellation and refund terms set out below; and

d. the balance of the service fee shall be payable in accordance with the payment terms communicated to the client at the time of booking.

Payment of the deposit does not make it automatically non-refundable.

The amount refundable shall depend on the date on which the client cancels the booking and the applicable cancellation terms.

CANCELLATION BY CLIENT

A client who wishes to cancel a booking shall notify FACES BY LAURA as soon as reasonably practicable.

REFUND

The refund applicable to a cancellation shall be determined by the period between the date on which the cancellation notice is received by FACES BY LAURA and the scheduled date of the booking, as follows:

i. More than five (5) days before the booking: the client shall be entitled to a 100% refund of the deposit paid.

ii. Between one (1) and five (5) days before the booking: the client shall be entitled to a 50% refund of the deposit paid.

iii. Within twenty-four (24) hours of the scheduled booking: the deposit shall be non- refundable.

iv. No-show: where the client fails to attend or is otherwise unavailable for the appointment without giving reasonable prior notice, the deposit shall be non-refundable.

For the avoidance of doubt, the applicable refund shall be calculated by reference to the deposit actually paid by the client, and not the total service fee.

Where the client has paid an amount in excess of the deposit, any refund of such additional amount shall be considered having regard to the services already provided, costs reasonably incurred by FACES BY LAURA, and the circumstances of the cancellation.

Where a refund is due, FACES BY LAURA shall process the refund using the payment method reasonably available or agreed with the client.

RESCHEDULING

A client may request to reschedule a booking, subject to:

a. availability of FACES BY LAURA on the proposed alternative date and time;

b. reasonable advance notice;

c. payment of any applicable additional costs arising from the change; and

d. any other applicable terms communicated to the client.

A request to reschedule made sufficiently in advance may, at the discretion of FACES BY LAURA, be treated as a transfer of the existing booking rather than a cancellation.

A request to change a wedding or major event date may, depending on the circumstances and availability, be treated as a cancellation of the original booking and a new booking.

CANCELLATION BY FACES BY LAURA

Where FACES BY LAURA is required to cancel a confirmed booking, it shall endeavour to provide reasonable notice to the client and, where practicable, offer an alternative date or arrangement.

Where FACES BY LAURA is unable to provide the agreed services and no suitable alternative arrangement is accepted by the client, the client shall be entitled to a refund of amounts paid for services that have not been provided

LATE ARRIVAL

Clients are expected to arrive, or to be ready to receive the services, at the agreed time.

Where a client arrives late, FACES BY LAURA may, depending on the circumstances:

a. reduce the time available for the service;

b. provide a modified service within the remaining time;

c. charge additional fees where additional time is required and available; or

d. cancel the appointment where completion of the service within the available time is no longer reasonably possible.

Client lateness shall not automatically entitle the client to a reduction of the agreed service fee.

NO-SHOW

A failure by the client to attend an appointment or to be available at the agreed location and time, without reasonable prior notice, shall constitute a no-show.

In the event of a no-show, the deposit shall be non-refundable and FACES BY LAURA may, where applicable, charge for any additional costs reasonably incurred as a result of the missed booking.